Office Policies

INSURANCE

I provide diagnostic and procedure codes on service summary forms for submission to individual insurance companies upon request.

OFFICE POLICIES

The Office Hours for each day as follows and may be subject to change: Tues 8:30-4:30, Wed 8:30-3:30, Thurs 9-3:30

Appointments are made by phone only by calling 207-647-9423.

PAYMENTS

Payment is expected at time of service for all patients. Patients should contact their insurers to inquire about their coverage, deductibles, and yearly payment maximums. Patients are ultimately responsible for payment of their charges. Dr. Forbes will provide appropriate diagnostic codes and procedure codes for Insurance submission. Prescribed supplements are not covered, as they are not considered Pharmaceutical” by insurance companies.

PLEASE CALL AHEAD FOR REFILLS ON PHARMACY

unless coming in for a scheduled office visit. Pharmacy may be available for pick up, or may be mailed directly to you for a nominal shipping fee.

PHONE CALLS

Everyone’s call is important to us, but the hours in a day are limited. Calls or messages are returned in a “triage” (medical urgency) fashion, so be sure to leave a clear message regarding the reason for your call, your phone number and your status. You can always leave a message.

Calls for clarification of instructions given in association with a visit are not billed.

Calls for complaints not addressed at previous visits require an office visit or consultation, as does follow up treatment. There is a charge for a phone calls over 5 - 10 minutes or if it is a consult on a new condition.

THIS OFFICE DOES NOT TREAT EMERGENCY TRAUMA/CRISIS

Contact your nearest emergency facility for this, or dial 911. I can provide support to quicken the healing process and alleviate pain. I work as specialists in natural therapy, along with allopathic treatment as well.

SPECIAL INFORMATION

As a classical homeopath I am particularly interested in the treatment of children and their parents as early in their lives as possible to effect the best possible advantage for balance and health. An avid swimmer and polio survivor, I am a proponent of water exercise therapeutically and aerobically. I am also a lucky mother of a beautiful adopted Chinese daughter.

PRODUCT RETURN POLICY
Effective March 1, 2007

1. Conditions of Returns: Patient has the right to inspect all Products and to reject Products that are defective or damaged, subject to the terms below, which are the sole and exclusive terms and conditions governing the return by Patients of Julianne M. Forbes, N.D.

2. Items Eligible for 100% Credit of product purchase with prior Authorization when reported Within Five (5) business Days of Receipt of Order
product recall, duplicate shipment, order error by our office or carrier delivery error or visible damage
Full UNOPENED and UNMARKED bottles only

3. Items Eligible for 80% Credit of Product purchase with Prior Authorization Shipping charges excluded
Order error by Customer reported within five (5) business days of order
Full UNOPENED and UNMARKED bottles only

4. Refrigerated Products cannot be Credited unless the shipment error was made by our office

Julianne M. Forbes, N.D. LLC reserves the right to evaluate all returns, administer this policy on an individual basis and to alter the Return of Goods Policy at any time.

We thank you for your patronage and look forward to continuing our service to meet your needs.